FAQs

1. Does the travel adapter support voltage conversion?

No. This product is a travel adapter, not a voltage converter. Please ensure your devices support the local voltage range 100–250V before use to avoid damage.

2. Which countries/regions does the Travel Adapter support?

It supports 200+ countries and regions, including:

- - - US / Canada
    - UK
    - EU countries / China
    - Japan / South Korea
    - Australia / New Zealand

Before traveling, please confirm the plug standard used in your destination.

3. What is the power output of the ports?

USB-C Single Port (Varies by Model):

Model	Max Output
VisaPro 170W	Up to 140W
VisaGo 100W	Up to 100W

AC Outlet: Up to 2500W Max

Output is dynamically distributed based on connected devices.

4. Which devices can be charged with the travel adapter?

Suitable for:

- - - Laptops
    - Tablets
    - Smartphones
    - USB-C / USB-A devices

Notes:

- - - VisaPro 170W supports high-power laptops.
    - VisaGo 100W supports up to 100W charging.
    - Use USB-C1 for optimal performance.

5. What is the warranty policy?

24-month warranty from delivery date. Contact: support@innocio.com

6. Which fast-charging protocols does the Travel Adapter support?

Supported standards: QC, FCP, AFC, PPS, BC1.2

Model	PD Support
VisaPro 170W	PD 3.1
VisaGo 100W	PD 3.0
VisaGo 70W	PD 3.0

Ensures compatibility with mainstream devices worldwide.